Support Centre

We are here to help you pass

Real support from real people. We respond to every message personally — usually within a few hours.

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WhatsApp Support
The fastest way to reach us. Message us directly and get a personal response. Questions about access, your results, or anything else.
Chat on WhatsApp
+44 7884 578520 — UK number, available 7 days
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Email Support
For detailed questions, access issues, pass guarantee claims, or anything that needs a written record. We respond within 24 hours.
Send an Email
support@myexamdoctor.com
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Lost Your Access Link?
Your access link was emailed to you when you purchased. Check your spam folder first. If you still cannot find it, we will resend it instantly.
Request Link Resend
Include the email address you used to pay
We are online — WhatsApp messages are typically answered within 2–4 hours. Email responses within 24 hours. We are real people, not a bot.

Common Questions

  • How do I access my plan? → Check your email for your unique access link
  • How does the pass guarantee work? → Complete 20 Writing + 10 Speaking within 90 days, sit OET, email your result
  • Can I upgrade my plan? → Yes — WhatsApp us and we will arrange the upgrade
  • How do I request a refund? → Email support@myexamdoctor.com with your payment email

Pass Guarantee

To qualify for a full refund under our Pass Guarantee:

  • Complete 20 Writing submissions
  • Complete 10 Speaking roleplays
  • Sit a real OET exam within 90 days of purchase
  • Email your result to support@myexamdoctor.com within 14 days of receiving it

If you meet all four conditions and did not pass, we refund in full within 48 hours. No questions asked.

Your Plans

Foundation £49
Unlimited Writing + Speaking AI, all 4 sub-tests, Error Pattern Diagnosis, 90-day pass guarantee.

Acceleration £79
Everything in Foundation + timed mock mode, band predictor, 10 mock sets, progress dashboard.

Assurance £129
Everything in Acceleration + full mock exam, Readiness Score, Cleared for Exam badge, PDF report, 180-day guarantee.

About MyExamDoctor OET

MyExamDoctor OET is a product of Whitehall Strategic Alliance Ltd, registered in England & Wales.
Company No. 16814534
Registered Address: Unit A, 82 James Carter Rd, Mildenhall, Bury Saint Edmunds, United Kingdom, IP28 7DE
Email: support@myexamdoctor.com
WhatsApp: +44 7884 578520

OET® is a registered trademark of Cambridge Boxhill Language Assessment Trust. MyExamDoctor OET is not affiliated with or endorsed by Cambridge Boxhill Language Assessment.